Information Collection:
We collect personal information that is necessary to provide our inspection, testing, and reporting services. This may include your name, contact details, property information, and any details relevant to the service requested. All information is collected directly from you or with your consent, and we only gather what is reasonably required to deliver our services.
Data Usage:
The information we collect is used to deliver inspection and reporting services, communicate with you about bookings and reports, process payments, issue invoices, and comply with any legal or insurance obligations. Your information will never be used for purposes unrelated to our services without your consent.
Data Sharing:
We do not sell or rent your personal information. In some cases, we may share information with insurers, contractors, or other relevant parties when it is necessary to complete your report. We may also use trusted third-party providers such as payment processors or IT service providers to support our operations. If required by law, we may disclose information to regulators or authorities. All third parties engaged by us are required to handle information in line with strict privacy safeguards.
Security Measures:
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes secure data storage, restricted access, and technical measures such as encryption where appropriate. While no system can be completely secure, we are committed to maintaining robust safeguards and continuously reviewing our processes to protect your data.
Cookies and Tracking:
Our website may use cookies or analytics tools to help us understand how visitors use the site and to improve your browsing experience. Cookies do not collect personally identifying information unless you provide it directly. You may choose to disable cookies in your browser settings if you prefer, although this may affect your experience when using our site.
Marketing Communications:
From time to time, we may send you updates or communications about our services if you have opted in to receive them. We respect your right to choose how and when you are contacted, and you may unsubscribe at any time by following the instructions in our emails or by contacting us directly.
Data Retention:
We retain personal information only for as long as necessary to deliver our services, comply with legal obligations, or resolve disputes. When the information is no longer required, we ensure it is securely destroyed or permanently anonymised.
Your Choices:
You have the right to request access to the personal information we hold about you, to correct inaccuracies, or to request that we delete your information. If you would like to exercise these rights, you can contact us using the details below and we will respond within a reasonable timeframe.
Children's Privacy:
Our services are directed to adults and we do not knowingly collect personal information from children under the age of 13. If we become aware that information has been collected from a child, we will take steps to delete it immediately.
Changes to Privacy Policy:
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The updated version will be published on this page with the date of effect clearly marked. We encourage you to review the policy periodically to stay informed about how your information is handled.
If you have any questions about this Privacy Policy or how we manage your personal information, please contact us by using our contact form.